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Cancellation and Refund Policy
At Celestial.in, we strive to ensure that our customers are satisfied with their purchases. However, if you need to cancel or request a refund, we have created this policy to guide you through the process.
You may request to cancel your order under the following conditions:
Before Shipping: If you wish to cancel your order, you can do so as long as the order has not yet been shipped. Please contact us immediately at support@celestrial.in or with your order details, and we will process the cancellation.
After Shipping: If your order has already been shipped, cancellation will not be possible. However, you may return the product (as per our return policy) after receiving it.
Note: Once the order has been shipped, you will need to follow the steps for returns and exchanges outlined below.
Refunds are processed in accordance with our return and exchange policy:
Eligibility for Refund: You are eligible for a refund if the product you received is defective, damaged, or does not match the description on our website. In such cases, please contact us within 2 days of receiving the product.
Process for Refund: To request a refund, please email us at support@celestrial.in with your order number, a description of the issue, and photos of the damaged or defective item, if applicable. We will review your case and process the refund if it meets the criteria.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 10-15 business days for the refund to be reflected in your account, depending on the payment method and bank processing times.
Certain items are non-refundable, including but not limited to:
Items that have been washed, worn, or altered.
Customized products (e.g., personalized t-shirts or apparel with custom prints) unless they are defective or damaged.
If you are not satisfied with your purchase for reasons other than defects or damages, you can return the product under the following conditions:
Returns must be requested within 2 days of receiving the item.
Items must be in their original, unused condition with all tags and packaging intact.
Customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.
To initiate a return, please contact us at support@celestrial.in providing your order number and reason for return.
We offer exchanges on items that are defective or damaged. If you wish to exchange an item for a different size or color, please reach out to our customer service team to check if the item is available for exchange. You may need to follow the return process and place a new order for the exchanged item.
Shipping for Returns: If you are returning an item due to a defect or mistake on our part, we will cover the return shipping cost. If the return is for other reasons (e.g., change of mind, wrong size), you will be responsible for return shipping charges.
Shipping for Exchanges: For exchanges, customers are responsible for the shipping cost unless the item was defective or damaged.
If you have not received a refund within the expected time frame, please check your bank account or payment provider again. If the refund is still not reflected, contact us at [Your Email Address] to resolve the issue.
Celestial.in reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.
If you have any questions or need assistance with your cancellation, return, or refund request, please contact us at: support@celestrial.in
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